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What is Telmate?

Telmate is a communication platform that offers secure telephone and messaging services for incarcerated individuals, enabling them to maintain connections with their loved ones.

How does Telmate support reentry?

Telmate supports reentry by providing incarcerated individuals with access to educational and rehabilitative programs, which can help them reintegrate into society and reduce recidivism.

What types of communication does Telmate facilitate?

Telmate facilitates various forms of communication, including voice calls, messaging, and video visitation, allowing incarcerated individuals to connect reliably with their families and friends.

Is Telmate secure?

Yes, Telmate employs secure communication systems to protect the privacy and confidentiality of its users, although there was a data breach in August 2020 that exposed personal information of some users.

Who operates Telmate?

Telmate is operated by ViaPath, a company focused on transforming the correctional system through innovative technology and supportive services aimed at improving the lives of incarcerated individuals.

What was the data breach involving Telmate?

In August 2020, the personal information of thousands of Telmate users was exposed, including names, contact information, and financial details. Users were advised to take measures to protect their information following the breach.

Q: How often does Telmate experience outages?

A: Major outages are rare, occurring only a few times a year. Minor issues can happen more frequently.

Q: How long do Telmate outages typically last?

A: Most outages are resolved within a few hours. Extended outages lasting more than a day are extremely rare.